Contact Us: 0845 123 0111 Email: info@suntraffic.com

Privacy Policy

At Suntraffic Limited, we are committed to protecting and respecting respecting your privacy and security. This policy notice informs you as to how we keep your data secure and tells you about your privacy rights and how the law protects you. Any information provided by you whilst using this website will only be used on accordance with this policy.

What information do we collect?

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about individuals. This includes but is not limited to

  • Names or similar identifier, marital status, title, date of birth, gender and Job title
  • Contact data includes address, email address and telephone numbers
  • Financial Data includes bank account and card payment detail
  • Other information relevant to customer services
  • Marketing and communication Data includes preferences in receiving marketing and communications from us and our third parties and communication preferences

Where do we get your information?

The ways in which we collect, use, store and transfer personal data will vary depending on the individual with whom we are engaging. This will include differences in how we collect the personal data whether it is through direct interactions, third party or publically available sources or through automated technologies or interactions. This policy applies even if you are not one of our customers and you interact with us as part of running our business, such as by:

  • Using one of our products or services
  • Taking part in a survey or trial
  • Calling our Hire desk
  • Generally enquiring about our services

How do we use your information?

We use this information to keep in touch with you, to understand your requests and provide you with the customer service you deserve. We will only use an individuals personal data when the law allows us to. Lawful reasons include performing our contract (where you are our client), where we have a legitimate interest and where you have given your permission for us to use your personal information in a particular way (for example, marketing or training). Most commonly, we will use an individuals personal data in the following circumstances:

  • Meeting our legal and regulatory obligations
  • Where we need to perform the contract we are about to enter into or have entered into with the individual
  • Maintaining customer records
  • If you have given us permission to do so, we will send you information promoting us and our services. This includes keeping you up to date with news on topics you have opted to receive. We will not share your information outside of Suntraffic Limited
  • If you provided information by filling out our general enquiries form on our website, we will use that information to respond to your enquiry and to record and monitor enquiries
  • Look into any complaints or questions you may raise
  • Manage your account and help us to manage your account
  • Improve our products and services and develop new ones

Clients

We process Identity, Contact, Financial, Transactional, Marketing and Communications Data about clients, including personal data of the employees, customers, and any other personal data disclosed to us by the client or their representatives, or obtained by us or anyone engaged by us, in relation to the services to be provided.

When we use Client Personal Data we are regulated by Data Protection Legislation and we are responsible as a controller of that Client Personal Data for the purposes of Data Protection Legislation. Our use of Client Personal Data is subject to your instructions, the GDPR, other relevant UK and EU legislation and our professional duty of confidentiality.

How do we protect your information?

We have strict security measures to protect your personal information that we collect. We are committed to ensuring the safety of your information by the appropriate physical and managerial practices.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we have your permission or we are required by law to do so. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

Data Retention

We will only retain personal information for as long as necessary to fulfil the purposes we collect it for, including the purposes of satisfying any legal, accounting or reporting requirements.

To determine the appropriate retention periods for personal data, we consider the amount nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means as the applicable legal requirements.

We will hold any information you have provided on a recruitment application form for recruitment purposes only. We will not pass that information to anyone else without your consent. If your application is unsuccessful, we will hold the information you give us for 12 months, after which time we will delete it.

How we use cookies

Cookies are small pieces of data sent from the website. Most cookies are unobtrusive and harmless. They do carry viruses of malware to your computer. Some websites will not work as expected without cookies. The cookies sent when you submit a form or interact with this site. Cookies help us to analyse data and improve our website, you can choose to accept or decline cookies. Most web browsers will automatically accept them or you can modify your browser to decline them, but by doing so may affect the functionality of this website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. Such sites are not governed by our privacy statement, always check that websites privacy policy.

Accessing and updating how we use your information

You can access and update the information we hold about you by contacting us. Once we have looked into your request we will let you know when you can expect to hear from us. We will always try to help you with the request but we can refuse if we believe doing so would have a negative effect on other or the law prevents us. And even though no fee is usually required, we may charge a reasonable fee if you request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw consent we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Changes to this policy

If we decide to change our privacy policy, we will post these changes on this page. This policy was last reviewed on the 21st February 2019.

Contact

Questions, comments and requests regarding this policy are welcomed and should be addressed to Suntraffic Limited, 11 Cary Court, Somerton Business Park, Somerton, Somerset, TA11 6SB or by email to Info@suntraffic.com

 

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